Privacy Policy

Your privacy is important to us at Drive VIP Cars. We respect your privacy regarding any information we may collect from you across our website and services.

What information do we collect?

We may collect personal details such as your name, phone number, email address, and payment information when you book a ride with Drive VIP Cars. We also collect location data to ensure accurate pick-ups and drop-offs, along with device information, app usage data, and communication preferences to improve our services.

How do we use your information?

Your information is used to provide safe and reliable taxi services, process bookings, confirm payments, and keep you updated about your ride. We may also use your data to improve our app, monitor performance, personalize your experience, prevent fraud, and comply with legal requirements.

Do we use cookies and other tracking technologies?

Yes, our website and app may use cookies and tracking technologies to enhance user experience. These tools help us remember your preferences, analyze traffic, and deliver tailored content. You may adjust your browser settings to disable cookies, though some features of our service may not function properly.

How long do we keep your information?

We only retain your information for as long as it is necessary to provide our services and comply with legal or regulatory requirements. Once data is no longer needed, it is securely deleted or anonymized.

How do we keep your information safe?

We implement strong security measures including encryption, secure servers, and access controls to protect your personal information. While we take every precaution, no online transmission or storage system is 100% secure, but we continually update our safeguards to reduce risks.

What are your privacy rights?

You have the right to access, update, or delete your personal information. You may also object to certain data uses, restrict processing, or request data portability. If you wish to exercise your rights, you can contact us directly at any time.

How can you contact us about this policy?

If you have questions or concerns about this Privacy Policy, please reach out to us by email at support@drivevipcars.com or phone at 01772 55 66 55 . You can also write to our customer support team at Drive VIP Cars headquarters. We aim to respond to all privacy-related inquiries quickly and effectively.